E. M. Computers, LLC Parts Warranty
All retail parts are warranted for 1 year by the manufacturer. If within the first 30 days of receiving your parts and the parts are defective, E. M. Computers, LLC will replace the defective parts. If your retail part should fail after 30 days, your manufacturers warranty is in effect and the product needs to be shipped to the manufacturer. If the parts are defective due to negligence, your warranty will not be honored and there will be a charge to replace the defective part.

OEM (original equipment manufacturer) parts, except for processors, have a one year E. M. Computers, LLC warranty. If your oem part is defective within one year from the date of the original invoice, you will receive a replacement part from E. M. Computers, LLC. If a replacement oem part is no longer available or is discontinued, E. M. Computers, LLC reserves the right to substitute the oem product for an equivalent part or offer an upgrade option. OEM processors carry a 30-day E. M. Computers, LLC warranty only. E. M. Computers, LLC is in no way responsible for the incompatibility, assembly of and / or integration of kits, barebone systems and / or parts purchased from E. M. Computers, LLC with other components not purchased from E. M. Computers, LLC. If parts returned as defective to E. M. Computers, LLC for replacement or refund are tested by E. M. Computers, LLC technicians and found to be in correct working order, customers are subject to a $35.00 diagnostic fee, in addition to any shipping and handling charges incurred by E. M. Computers, LLC, at E. M. Computers, LLC discretion. Additionally, a 15% restocking fee may be applied to such parts claimed to be defective and returned for refund.

All defective parts must be shipped to E. M. Computers, LLC via UPS, Fedex or Airborne Express. The customer is responsible for the packaging and shipping of the defective part back to E. M. Computers, LLC. Insurance is recommended on the return shipment.

Any open software is non refundable.

E. M. Computers, LLC Return Policy
To return merchandise for credit or replacement, you need to obtain a Return Merchant Authorization number (RMA#). All returns must be in "as shipped" condition and require an RMA#. Packages without an RMA# will not be accepted.To obtain your RMA# call E. M. Computers, LLC at 817-346-2772 and ask for an RMA#. Due to the nature of clearance parts (as identified by E. M. Computers, LLC), returns for credit or replacement will be limited to defective product upon customer receipt. Returns must be received by E. M. Computers, LLC within 14 days of the original invoice date. Refunds and replacements will not be authorized after 14 days. Due to limited stock, replacements for clearance products may not be available and cannot be guaranteed. E. M. Computers, LLC is not liable for shipments made to us. The RMA# number that was issued to you should be clearly written on the top of the box.All shipments should be sent to: